Terms and Conditions

By using our website you have agreed to accept these Terms & Conditions and our Data Notice, managed in accordance with the Data Policy, below

We may make non-material changes to these policies and notices without letting you know, you also agree to check this page for any changes from time to time.  You will be invited to agree with any material changes to our agreement before they are effective.

Parties

The Baby Care Academy is the trading name of the business located at 17 Lartington way, Eaglescliffe, Stockton on tees, TS16 0JQ.

Any notice or communication should be sent by email to; [email protected]

Your details will be as per the form that you will send us on enrolment of our courses or on any order for products.

Instalments

If we have agreed that you can pay for any products or services by instalment, you agree that in the event that you do not complete the payments, or if an instalment is late, The Baby Care Academy can demand payment of the outstanding balance which will become payable as a debt and/or require you to return all materials supplied. We reserve the right to demand full payment of outstanding amounts on the default of any one monthly instalment.

In the event of defaulting on a payment, we will write to you to request you make payment of the instalment amount. If we do not hear from you within 14 days of requesting payment, we reserve the right to remove you from the course and no longer mark your work or provide the tuition.

In the event that we demand the return of any materials supplied, you hereby agree that you will not make any copy of the materials or make use of any copies or other materials derived from those being returned.

No course certificate will be provided (if otherwise appropriate) if there are any outstanding fees due to The Baby Care Academy in relation to that course or program.

We reserve the right to remove you from any The Baby Care Academy social media group or to suspend communication with you while any money is outstanding and/or to send details of any debts to a factoring or other debt collecting agency.

Descriptions of products

We make every effort to show and describe our products as accurately as possible, however, slight variations may occur.

All quoted weights, dimensions and capacities are for guidance only. Colours of items viewed on a computer monitor can vary from the actual product depending on the calibration and colour settings of individual computer screens.

If you are unsure of your computer’s colour settings, refer to the user manual or seek advice. We cannot accept responsibility for errors resulting from poorly adjusted monitors.

Returns, Refunds & Cancellations For Online Courses/Digital Products

Please be aware that due to the immediate delivery of our online and digital courses we are unable to offer any refunds.

Please, therefore, make absolutely sure that before you enrol on any of our courses that you take the time to research it fully by reading the full course description and content and have taken all steps necessary to ensure that this is the right course and training provider for you.  If you are unsure then Clare Marie is available for a call and you can email any questions to [email protected]  We are unable to offer any refunds after enrolment.

 If you have purchased a course with a 7 day refund policy (Before September 2021) 

Refunds can only be requested within 7 days of purchase, please bare in mind the case may run over this with the reviews and correspondence. 

We ask you to send a email to [email protected] to which we will email you a form to fill in and ask to be returned within 7 days to which we can review the refund and take action or consideration. 

Please note the final decision is ours, but we look at it fairly and receive external legal review where needed. 

Refunds can only be reviewed with the  following reason:

You believe the course description does not match the course content which you believe to be misleading, under the (consumer rights act 2015.)

You have viewed the course content at least 20% but no more than 40%, Please bare in mind we can view how much of the course you have viewed and completed. 

Offers

From time to time you may receive offers relating to our courses, once enrolled on a course and payment for the course has commenced, you are not able to access any other discount code or special offer on the course you are enrolled on and have paid for.

You cannot use two separate codes or offers on the same product.

We reserve the right to withdraw any offers that you may have received in error in the event of any dispute.

 

Prices & Payment

All prices are correct as they appear on the website. We may change prices from time to time or have offers available for a limited time.

Privacy Policy

Your privacy and the way with which we deal with personal data is set out in our Data Notice and Policy set out below.

Copyright & Intellectual Property

All rights reserved.

All materials on any medial appearing on www.thebabycareacademy.com or sent to you by The Baby Care Academy are owned by or licensed to The Baby Care Academy.

Use of our materials is by our permission only.  You will not copy or reproduce our materials without our express permission.

You will not hold yourself out as being associated with The Baby Care Academy and you will not pass off any materials you create as being from The Baby Care Academy.

Nothing in these Terms and Conditions is intended to waive any moral rights, copyright or any other statutory or common law intellectual property right existing for the benefit of The Baby Care Academy.

Governance

We will supply the goods to you as per your order, in accordance with these Terms and Conditions.

This website, it's content and any orders placed via the site are governed by and in accordance with English law. By placing an order with The Baby Care Academy you hereby agree to submit to the sole jurisdiction of the courts of England and Wales. The Baby Care Academy is liability for any claim howsoever arising shall not exceed the price of the goods supplied by The Baby Care Academy, to the customer: The Baby Care Academy shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way.

Your statutory rights are not affected by this statement.

Data Notice

This notice sets out the purposes for which your data will be used by The Baby Care Academy.

It applies to all students, customers, clients, suppliers of and volunteers for The Baby Care Academy Its purpose is to ensure that The Baby Care Academy complies with the law and with high data protection standards.

In this notice and in the policy below “personal data” means any recorded information which identifies a living individual.

Purposes

The Baby Care Academy retains and shares your personal data as set out in the Data  Policy, below.

The Baby Care Academy Students, Graduates & Teachers

As a student, you hereby consent to The Baby Care Academy processing and retaining your personal data for the purposes of enrolling you and managing you during your course and keeping in touch with you after you have graduated. Students, graduates and teachers also agree that we can process your data to keep you up to date about events and other news and/or to inform you about any special offers from The Baby Care Academy. This will also enable us to inform you about any changes in professional practice.

Visitors to our website and customers

Where you have provided your email in relation to creating an account, purchasing a product or signing up to receive a free download of any materials, we will store your email address to send you information about our services to keep you up to date about events and other news and/or to inform you about any special offers from The Baby Care Academy. 

Signing up for Kajabi Mail

If you sign up to join our mailing list, you hereby agree to keep you up to date about events and other news and/or to inform you about any special offers from The Baby Care Academy.

You can withdraw your consent and request erasure of your data at any time by informing us in writing (however any student withdrawing their consent will not be able to graduate and may not be entitled to a refund of any fees paid or a waiver from any fees due).

The Baby Care Academy shall not collect or store your personal data for anything other than the purposes above.

Data Policy

This data protection policy regulates how The Baby Care Academy processes and stores personal data of its members.

It applies to all employees, officers, members and volunteers. Its purpose is to ensure that we comply with the law and with high data protection standards.

The Baby Care Academy processes, retains and shares personal data of members for the purposes set out in the Data Notice above.

Your data rights

You may request that we provide you with a copy of all personal data that we hold about you. We shall provide a copy of all information in accordance with our legal obligations and we will rectify any incorrect personal data held by us about you upon being notified of any mistakes.

Sharing data with third parties

We store data in our secure drive on Google and our computer system is backed up by PC world’s Cloud Storage system, Know-How. Where you have consented to join a whats app phone group, your information will be added to a whats app. Where you have requested to join a Facebook group, your information will be held by Facebook.

Review

We shall periodically review the security of our records and processing activities and shall take appropriate steps to ensure the confidentiality, integrity and availability of personal data that we hold.

Withdrawal of Support

For clarity I have set out the following;

I am here to help you develop your business but as a teacher, you are not able to use our materials and resources to set up a teacher training organisation.

If you want to set up your own training school, you will be asked to leave the collective and return all resources and lifetime access to the course will be revoked.

Using the names of the programs directly for your own trainings is not permitted.

Date policy adopted: 01 JULY 2020